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Sukhasana

Policies at MYOGA

Service as it should be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Shipping Policy

How it works

We ship products directly to you from within the UK. All orders are processed within 2 working days and will be with you in 3-5 working days from the date you place your order. 

For orders over £25, shipping is free! Standard shipping for orders below £25 is £3.99. 

Returns

The small print

If you change your mind or for any reason aren't happy with your items, please let us know! Items returned within 30 days are offered a full refund if they are in their original condition.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at myogashopteam@gmail.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

Our Privacy Policy

Your data is secure

What type of information do we collect?

We receive, collect and store personal data when you visit our website, subscribe and/or make purchases. Information may be provided by you or collected automatically when you use our website. We collect the following personal data:

  • Personal details such as name, address and contact information. 

  • Login information such as username and password. 

  • Communications data including any correspondence with you, via email, text and/or post.

  • Marketing data including your preferences for receiving updates.

  • Technical data such as IP address, browser type and version, location settings, computer/device and connection settings and purchase history.

We will only collect and process your information to:

  • Create you an account with us.

  • Fulfil purchases made by visitors to the site and provide and operate services. 

  • Provide updates and news you have subscribed to. 

  • Provide and protect our website and business.

  • Use analytics to maintain and improve our website for our visitors. 

  • Apply with applicable laws and regulations, including GDPR. 

We may contact you regarding your account, to fix any problems that occur, to get your opinion via questionnaires, to send you updates or to fulfil any agreement made with you. We may contact you via email, text or post. 

How is information collected?

When you make a purchase on our website, as part of the process, we collect personal information you submit us such as your name, address and email address. Your personal information will only be used for the reasons stated above.

How is information stored, shared and disclosed?

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  Data will not be shared or stored outside of these databases. 

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How to withdraw consent

You may withdraw your consent for us to store and process your data. To do so, please contact us via email at myogashopteam@gmail.com. You may also contact us at this email address if you have any questions or would like to access or amend your data. 

Cookies

Our website uses cookies. Cookies are small text files used by our website to make your experience more efficient. You can find out more about cookies here. Cookies are used on our site to:

  • Enhance your experience on our website.

  • Identify your account. 

  • Monitor and analyse performance, operation and effectiveness of our site on the Wix.com platform.

  • Make sure that our site on the Wix.com platform is secure and safe to use. 

The following essential cookies are used on our website via the Wix.com platform:

  • XSRF-TOKEN, used for security reasons. Duration: session. 

  • hs, used for security reasons. Duration: session. 

  • svSession, used in connection with your account login. Duration: 12 months. 

  • SSR-caching, used to indicate the system from which the site was rendered. Duration: 1 minute. 

  • _wixCIDX, used for system monitoring/debugging. Duration: 3 months. 

  • _wix_browser_sess, used for system monitoring/debugging. Duration: session. 

  • consent-policy, used for cookie banner parameters. Duration: 12 months.

  • smSession, used to identify who is logged in to the site. Duration: session.

  • TS*, used for security and anti-fraud reasons. Duration: session. 

  • bSession, used to measure system effectiveness. Duration: 30 minutes. 

  • fedops.logger.X, used to measure stability/effectiveness. Duration: 12 months. 

The following is a functional cookie used on our site via the Wix.com platform:

  • wixLanguage, used to save user language preferences. Duration: 12 months. 

Please note, we reserve the right to amend or modify this privacy policy at any time to please check back frequently. Changes will be in effect as soon as they are updated on the website. If significant changes are made, we will notify you by email so you are able to review the policy before you continue to use our website and your account. 

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